GoCar Sharing FAQ

Student Benefit

• What is GoCar Student Benefit?
• Who is eligible for the GoCar Student benefits?
• How do I register my student ID?
• How long will I get to enjoy the discounts under this program?
• Will the discounts be applicable to other GoCar services that are not listed?
• I already have an existing GoCar account, am I still allowed to register for the student benefit program?

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Drive Now Pay Later

• Is Drive Now Pay Later only available with GrabPay?
• Is there a minimum spend?
• Is the payment gateway through GrabPay or iPay88?
• There is no Drive Now Pay Later option in my app?
• What are the benefits of Drive Now Pay Later?
• Is this only be applicable for Round Trip in the Sharing service?

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Basic & Premium Flex Package

• What is Basic & Premium Flex Package?
• What is the cost of Premium Flex?
• How do I opt for Premium Flex Package?
• How do I reschedule my booking with the Premium Flex package?
• Do I need Premium Flex Package?
• How can I get a refund with the Premium Flex package?

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Book longer for more savings GoCar Round Trips

• I am looking to book GoCar for a few days - few weeks. Is there any discounts available?
• What discount packages are available ?
• How do I get my discount?
• I’m not comfortable with the car that I’ve gotten. Can I swap my car during my booking?
• Is there a mileage limit when I book under this campaign?
• During this campaign can I extend my booking?

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Joining GoCar

• What is GoCar and how does it work?
• How do I sign up for GoCar?
• What do I need to be a GoCar member?
• Can I use a Singapore Digital Driving License to drive in Malaysia?
• Can I drive a GoCar if I am holding a Probationary Driving Licence?
• My application is incomplete. What do I do next?

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Booking a GoCar

• How do I book a GoCar Sharing Ride?
• How do I cancel my booking?
• Whose responsibility is it to provide the P-Licence car stickers?
• What cars can I book as a Probationary Driving Licence holder?

Pricing

• How can I view the current prices of a car?

General Information

• Can I return the car at a different GoCar location?
• Can someone else drive the GoCar during my reservation?
• What if I’ve left something in the car?
• What if I get a parking or speeding ticket?
• Can I smoke in the GoCar?
• Who pays for tolls?

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Using a GoCar

• How do I start my GoCar reservation?
• How do I end my GoCar reservation?
• Can I drive GoCar outside Malaysia?
• What happens if I’m running late?
• How do I extend my GoCar reservation?

Accidents, Breakdowns & Damages

• What if I am unable to lock/unlock my GoCar?
• What is GoCar's emergency hotline?
• What if the GoCar has a flat battery?
• What if the GoCar breaks down during my trip?
• What if I find damage(s) on the GoCar?
• What are GoCar's insurance and excess?

COLLISION DAMAGE WAIVER (CDW)

• What is CDW?
• What are the CDW options and fees?
• What does CDW cover?
• How do I select CDW for my booking?
• Can I select another CDW option after my booking is confirmed?
• Updated Terms & Conditions for Collision Damage Waiver

Payments and Billings

• My payment failed / declined
• Is there a booking fee or security deposit upon reservation?
• How do I add or remove my card?
• Where can I get the tax invoice?
• Why is there an RM1 charge in my bank statement?

General Information

• Late Returns, Fines and Other Fees
• Can I return the car to a different GoCar location?
• How Do I Screen Record on Mobile?
• My car is dirty. What do I do?
• Can someone else drive the GoCar during my reservation?
• What if I've left something in the car?

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Legal

• GoCar Terms & Conditions
• GoCar App & Website Terms of Use
• Personal Data Protection Notice