Minimum Booking Hours for GoCar

Q: What is the minimum booking duration for GoCar?
A: The minimum booking duration for GoCar rentals has been updated to 3 hours, but this change currently applies only to bookings made through the GoCar website.

Q: Does this change apply to bookings made via the GoCar app?
A: Not yet. The GoCar app still allows bookings with the previous minimum duration. However, once the new app update is released, the minimum booking duration will also be aligned to 3 hours.

Q: Why is there a difference between the website and app booking policies?
A: The change is part of a phased rollout. The website has already been updated, while the app will follow once the new version is released.

Q: Can I still book for less than 3 hours through the app?
A: Yes, for now, the app follows the previous booking rules. However, once the update is implemented, all bookings—whether made on the website or app—will require a minimum of 3 hours.

Q: When will the app update be released?
A: The exact release date will be announced soon. Stay tuned to GoCar’s official channels for updates.

Q: Why has the minimum booking time changed?
A: The update to a 3-hour minimum is designed to improve the overall GoCar experience. By extending the booking duration , we can enhance fleet availability, ensuring cars are efficiently allocated and ready for more users. It helps us reduce vehicle downtime, making it easier to maintain cars in top condition for all customers. The adjustment also supports operational sustainability, allowing us to continue offering high-quality service at competitive rates.