Please find the full breakdown of our fines and other fees below. Effective 1 September 2018, 6% SST will be charged to all GoCar transactions. For full details, refer to clause 4(1) of our Terms and Conditions.
Late Return (up to 5 minutes) |
RM10 + hourly GoCar rate for each hour late* *Subject to the type of GoCar chosen |
Inconvenience Fee (Next GoCar member unable to start their reservation on time) |
First time: RM200 + daily GoCar rate* Second time: RM400 + daily GoCar rate* *Subject to the type of GoCar chosen |
Refund / Cancellation Charges |
Notice 48 hours beforehand
Notice between 48 to 12 hours beforehand
Notice less than 12 hours beforehand
Note: Reservations made with any GoCar promotion are NOT refundable and/or transferable, including promo codes and giveaways.
|
Reservation Rescheduling Charge |
RM10
|
Failure to Top Up Fuel) |
RM20 per fuel bar |
Smoking in Vehicle |
RM200 + cost to remove odour |
Vehicle Damage |
Damage cost to the vehicle (insurance covers collision between vehicles)
|
Towing and Impounding |
No cost if caused by vehicle failure; full cost if caused by The Renter’s failure |
Traffic and Parking Violations |
Full payment of fines + RM50 admin fee |
Overspeeding >= 130 KM/hr |
RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings |
Overspeeding >= 150 KM/hr |
Expulsion from GoCar |
Excessive Cleaning Required (exterior and interior) |
Up to GoCar's discretion and subject to the severity of cleaning required |
Cleaning for Bug Infestation from Food Waste/Wrappers Found |
Up to GoCar's discretion and subject to the severity of cleaning required |
Cleaning for Animal Fur Found In The Car |
Up to GoCar's discretion and subject to the severity of cleaning required |
Vehicle Doors, Boot, Keybox, Windows or Bonnet Left Opened/Unlocked |
Up to RM100 |
Flat or Punctured Tyre, and Tyre Related Damages |
Full cost of tyre replacement (varies according to car model) |
Paint and Body of Vehicle |
Full repair cost for dents more than 20 mm diameter and scratches more than 25 mm in length with paint surface penetration |
Underbody of Vehicle |
Full repair cost for any dents and/or deformations |
Lights Left On/Flat Battery |
RM100 |
Lost Car Keys |
RM500 |
Miscellaneous Fine |
Reasonable cost of resolving the issue |
Singapore Travel Documents |
RM50 (to arrange vehicle registration card, Autopass and authorisation form) |
Missing GoCar Sticker | RM50 per sticker |
Car Parked at Wrong Location | RM150 to move back to its original location |
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