Late Returns, Fines and Other Fees

Please find the full breakdown of our fines and other fees below. For full details, refer to clause 4(1) of our Terms and Conditions. 

Late Return Charges	2x the normal rates (subject to car model and trip type)   Example: If the normal rate for Nissan Almera is RM6.90/hour, the penalty will be RM13.80 for each hour late
Refund / Cancellation Charges	Notice 48 hours beforehand Users will be refunded with points equivalent to the total booking fee + 6%(SST) Notice between 48 to 12 hours beforehand Points equivalent to 50% of total booking fee with 6% (SST) Notice less than 12 hours beforehand Strictly no refund Note: Reservations made with any GoCar promotion are NOT refundable and/or transferable, including promo codes and giveaways.
Failure to Top Up Fuel	RM20 per fuel bar
Vehicle Damage	Damage cost to the vehicle
Towing and Impounding	Full cost if caused by The Renter’s failure
Traffic and Parking Violations	Full payment of fines
Overspeeding >= 130 KM/hr	RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings
Overspeeding >= 150 KM/hr	Expulsion from GoCar
Excessive Cleaning Required (exterior and interior)	RM250 (e.g. bug infestation, animal fur, bad odour)
Vehicle Doors, Boot, Windows or Bonnet Left Opened/Unlocked	RM100
Flat or Punctured Tyre, and Tyre Related Damages	Full cost of tyre replacement (varies according to car model)
Missing Car Battery	Nissan Almera: RM200 Renault Captur: RM400 Note: For other car models, the penalty is based on full replacement cost
Lights Left On/Flat Battery	RM100
Lost Car Keys	RM500
Lost Access Card	RM200
Failure to Use Parking Access Card Provided	RM50 If a user takes parking ticket instead of using the parking access card available in the car
Missing Road Tax	RM100
Missing Puspakom Disc	RM100
Missing GoCar Sticker	RM50 per sticker
Singapore Travel Documents	RM50 (to arrange vehicle registration card, Autopass and authorisation form)
Car Not Returned to Correct Location	RM400 to move back to its original location