Late Returns, Fines and Other Fees

Please find the full breakdown of our fines and other fees below. Effective 1 September 2018, 6% SST will be charged to all GoCar transactions. For full details, refer to clause 4(1) of our Terms and Conditions. 

Late Return (up to 5 minutes)	RM10 + hourly GoCar rate for each hour late* *Subject to the type of GoCar chosen
Inconvenience Fee (Next GoCar member unable to start their reservation on time)	First time: RM200 + daily GoCar rate* Second time: RM400 + daily GoCar rate* Third time: RM600 + daily GoCar rate* *Subject to the type of GoCar chosen
Refund / Cancellation Charges	Notice 48 hours beforehand Users will be refunded with points equivalent to total booking fee + an additional 15% of the total booking fee (excluding SST) Notice between 48 to 12 hours beforehand Points equivalent to 50% of total booking fee with an additional 15% worth of points. Notice less than 12 hours beforehand Strictly no refund Note: Reservations made with any GoCar promotion are NOT refundable and/or transferable, including promo codes and giveaways. Find out more about our refund policy here.
Reservation Rescheduling Charge	RM10 Note: Changes to the reservation location, date and/or time can be done via our app (administration fee applies). Promotional bookings cannot be rescheduled or refunded.
Failure to Top Up Fuel)	RM20 per fuel bar
Smoking in Vehicle	RM200 + cost to remove odour
Vehicle Damage	Damage cost to the vehicle (insurance covers collision between vehicles) A 20% handling fee applies per incident
Towing and Impounding	No cost if caused by vehicle failure; full cost if caused by The Renter’s failure
Traffic and Parking Violations	Full payment of fines + RM50 admin fee
Overspeeding >= 130 KM/hr	RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings
Overspeeding >= 150 KM/hr	Expulsion from GoCar
Excessive Cleaning Required (exterior and interior)	Up to GoCar's discretion and subject to the severity of cleaning required
Cleaning for Bug Infestation from Food Waste/Wrappers Found	Up to GoCar's discretion and subject to the severity of cleaning required
Cleaning for Animal Fur Found In The Car	Up to GoCar's discretion and subject to the severity of cleaning required
Vehicle Doors, Boot, Keybox, Windows or Bonnet Left Opened/Unlocked	Up to RM100
Flat or Punctured Tyre, and Tyre Related Damages	Full cost of tyre replacement (varies according to car model)
Paint and Body of Vehicle	Full repair cost for dents more than 20 mm diameter and scratches more than 25 mm in length with paint surface penetration
Underbody of Vehicle	Full repair cost for any dents and/or deformations
Lights Left On/Flat Battery	RM100
Lost Car Keys	RM500
Miscellaneous Fine	Reasonable cost of resolving the issue
Singapore Travel Documents	RM50 (to arrange vehicle registration card, Autopass and authorisation form)
Missing GoCar Sticker	RM50 per sticker
Car Parked at Wrong Location	RM150 to move back to its original location