Please find the full breakdown of our fines and other fees below. For full details, refer to clause 4(1) of our Terms and Conditions.
Late Return Charges |
2x the normal rates (subject to car model and trip type)
Example:
If the normal rate for Nissan Almera is RM6.90/hour, the penalty will be RM13.80 for each hour late |
Refund / Cancellation Charges |
Notice 48 hours beforehand
Notice between 48 to 12 hours beforehand
Notice less than 12 hours beforehand
Note: Reservations made with any GoCar promotion are NOT refundable and/or transferable, including promo codes and giveaways.
|
Failure to Top Up Fuel |
RM20 per fuel bar |
Vehicle Damage |
Damage cost to the vehicle |
Towing and Impounding |
Full cost if caused by The Renter’s failure |
Traffic and Parking Violations |
Full payment of fines |
Overspeeding >= 130 KM/hr |
RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings |
Overspeeding >= 150 KM/hr |
Expulsion from GoCar |
Excessive Cleaning Required (exterior and interior) |
RM250 (e.g. bug infestation, animal fur, bad odour) |
Vehicle Doors, Boot, Windows or Bonnet Left Opened/Unlocked |
RM100 |
Flat or Punctured Tyre, and Tyre Related Damages |
Full cost of tyre replacement (varies according to car model) |
Missing Car Battery |
|
Lights Left On/Flat Battery |
RM100 |
Lost Car Keys |
RM500 |
Lost Access Card |
RM200 |
Failure to Use Parking Access Card Provided |
RM50 |
Missing Road Tax |
RM100 |
Missing Puspakom Disc |
RM100 |
Missing GoCar Sticker | RM50 per sticker |
Singapore Travel Documents |
RM50 (to arrange vehicle registration card, Autopass and authorisation form) |
Car Not Returned to Correct Location | RM400 to move back to its original location |
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