Late Returns, Fines and Other Fees

Please find the full breakdown of our fines and other fees below. For full details, refer to clause 4(1) of our Terms and Conditions. 

Late Return Charges

2x the normal rates (subject to car model and trip type)

Refund / Cancellation Charges

Flex Premium:
1. Cancellation can be made with a refund of the booking amount, excluding the RM7 paid for Premium Flex package, as long as the request is made before the booking start time.

Flex Basic:
1. Only cancellation can be made but no refund.

Please contact our Customer Experience hotline at 1-300-30-2633 or via Live Chat or Email to request for a refund.

Note: Please note that the refund shall be in refunded in the form of GoPocket Points into your GoCar app.

Failure to Top Up Fuel

RM20 per fuel bar

Vehicle Damage

Damage cost to the vehicle 

Towing and Impounding

Full cost if caused by The Renter’s failure - based on quotation given by insurance provider.

Traffic and Parking Violations

Full payment of fines

Overspeeding >= 130 KM/hr

RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings

Overspeeding >= 150 KM/hr

Expulsion from GoCar

Excessive Cleaning Required (exterior and interior)

RM250 (e.g. bug infestation, animal fur, bad odour)

Vehicle Doors, Boot, Windows or Bonnet Left Opened/Unlocked

RM100

Flat or Punctured Tyre, and Tyre Related Damages

Full cost of tyre replacement (varies according to car model)

Missing Car Battery

• RM400 (all non-EV models)

Note: For other car models, the penalty is based on full replacement cost

Lights Left On/Flat Battery

RM100

Lost Car Keys

RM250

Lost Access Card

RM200

Failure to Use Parking Access Card Provided

RM50

If a user takes parking ticket instead of using the parking access card available in the car

Missing Road Tax

RM100

Missing Puspakom Disc

RM100

Missing GoCar Sticker

 RM50 per sticker

Repossession

Below are the repossession fees:

Car Model	Rates (Daily Rate)
Perodua Axia, Proton Saga, Proton Iriz, Perodua Myvi	RM99
Perodua Bezza, Proton Persona, Nissan Almera	RM119
Toyota Vios, Perodua Alza, Proton Exora, Honda City, Renault Captur, Nissan Sylphy, Honda Jazz, Perodua Aruz, Nissan Leaf (EV)	RM139
Renault Captur FL	RM199
Renault Zoe (EV), Honda Civic, Ora Good Cat	RM239
Nissan Serena S-Hybrid, Nissan X-Trail Hybrid, Nissan Navara	RM279
Renault Koleos	RM299