Late Returns, Fines and Other Fees

GoCar -

 

Please find the full breakdown of our fines and other fees below. Effective 1 June 2018 onwards, all GoCar transactions are of 0% GST. For full details, refer to clause 4(1) of our Terms and Conditions

 

Mileage Allowance

15 km for hourly rate*

*Exceeding Mileage Allowance

RM0.50 per excess kilometer

Late Return (up to 5 minutes)

RM10 + hourly GoCar rate for each hour late*

*Subject to type of GoCar chosen

Inconvenience Fee (Next GoCar member unable to start their reservation on time)

First time : RM200 + daily GoCar rate*

Second time : RM400 + daily GoCar rate*

Third time : RM600 + daily GoCar rate*

*Subject to type of GoCar chosen  

Refund / Cancellation Charges

Notice 48 hours beforehand

  • Full refund on entire booking, with a RM10 admin fee

Notice between 48 to 12 hours beforehand

  • 50% refund on entire booking, with a RM10 admin fee

Notice less than 12 hours beforehand

  • Strictly no refund

 

Note: Reservations made with any GoCar promotion are NOT refundable and/or transferable, including promo codes and giveaways.

 

Reservation Rescheduling Charge

RM10


Note: Changes to the reservation location, date and/or time can be done via our app (administration fee applies). Promotional bookings cannot be rescheduled or refunded
.

Failure to Top Up Fuel (Except hourly bookings)

RM20 per fuel bar

Smoking in Vehicle

RM200 + cost to remove odor. 

Vehicle Damage

Damage cost to the vehicle (insurance covers collision between vehicles)

  • A 20% handling fee applies per incident 

Towing and Impounding

No cost if caused by vehicle failure; full cost if caused by The Renter’s failure

Traffic and Parking Violations

Full payment of fines + RM50 service fee + 10% interest per month late in payment

Overspeeding >= 130 KM/hr

RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings

Overspeeding >= 150 KM/hr

Expulsion from GoCar

Excessive Cleaning Required (Exterior and interior)

Min. RM50, subject to extent of cleaning

Cleaning For Bug Infestation From Food Waste/Wrappers Found

Up to GoCar's discretion and subject to severity of cleaning required

Cleaning For Fur Found In The Car

Up to GoCar's discretion and subject to severity of cleaning required

Vehicle Doors, Boot, Keybox, Windows or Bonnet Left Opened/Unlocked

Up to RM100

Flat or Punctured Tyre

Full cost of replacement, including any resulting damage to the wheel or vehicle , regardless of the cause of the flat or puncture

Tyre Related Damage or Missing Tyre Items

RM50 (or up to RM 200 if new tyre replacement is necessary)

Paint and Body of Vehicle

Full repair cost for dents more than 20 mm diameter and scratches more than 25 mm in length with paint surface penetration

Underbody of Vehicle

Full repair cost for any dents and/or deformations

Lights Left On/Flat Battery

RM100

Lost Car Keys

RM500

Miscellaneous Fine

Reasonable cost of resolving the issue

Singapore Travel Documents 

RM50 (to arrange vehicle registration card, Autopass and authorisation form)

Missing GoCar Sticker RM50 per sticker
Car Parked at Wrong Location Up to RM150 to move back to its original location
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