Late Returns, Fines and Other Fees

Please find the full breakdown of our fines and other fees below. Effective 1 September 2018, 6% SST will be charged to all GoCar transactions. For full details, refer to clause 4(1) of our Terms and Conditions. 

Late Return Charges	2x the normal rates (subject to car model and trip type). Example: If the normal rate for Nissan Almera is RM6.90/hour, the penalty will be RM13.80 for each hour late  If the normal rate for Nissan Almera (Free Floating) is RM0.17/minute, the penalty will be RM0.34 for each minute late
Refund / Cancellation Charges	Notice 48 hours beforehand Users will be refunded with points equivalent to the total booking fee + 6%(SST) Notice between 48 to 12 hours beforehand Points equivalent to 50% of total booking fee with 6% (SST) Notice less than 12 hours beforehand Strictly no refund Note: Reservations made with any GoCar promotion are NOT refundable and/or transferable, including promo codes and giveaways.
Reservation Rescheduling Charge	RM10 Note: Changes to the reservation location, date and/or time can be done via our app (administration fee applies). Promotional bookings cannot be rescheduled or refunded.
Failure to Top Up Fuel)	RM20 per fuel bar
Vehicle Damage	Damage cost to the vehicle (insurance covers collision between vehicles) A 20% handling fee applies per incident
Towing and Impounding	No cost if caused by vehicle failure; full cost if caused by The Renter’s failure
Traffic and Parking Violations	Full payment of fines + RM50 admin fee
Overspeeding >= 130 KM/hr	RM30 penalty fee. Expulsion from GoCar if overspeeding occurs in two bookings
Overspeeding >= 150 KM/hr	Expulsion from GoCar
Excessive Cleaning Required (exterior and interior)	RM250 (e.g. Bug Infestation, Cleaning Animal Fur, Removing Odour, etc)
Vehicle Doors, Boot, Keybox, Windows or Bonnet Left Opened/Unlocked	Up to RM100
Flat or Punctured Tyre, and Tyre Related Damages	Full cost of tyre replacement (varies according to car model)
Paint and Body of Vehicle	Full repair cost for dents more than 20 mm diameter and scratches more than 25 mm in length with paint surface penetration
Underbody of Vehicle	Full repair cost for any dents and/or deformations
Lights Left On/Flat Battery	RM100
Lost Car Keys	RM500
Lost Keybox	RM350
Lost Access Card / Season Pass	RM200
Failure to Use Parking Access Card Provided	RM50 If a user takes parking ticket instead of using the parking access card available in the car
Missing Roadtax disc	RM100
Missing Puspakom disc	RM100
Miscellaneous Fine	Reasonable cost of resolving the issue
Singapore Travel Documents	RM50 (to arrange vehicle registration card, Autopass and authorisation form)
Missing GoCar Sticker	RM50 per sticker
Car Not Returned to Original Location	RM700 to move back to its original location