My payment failed / declined

For credit/debit card:

1. Call the number at the back of your card. Please confirm with the bank that your card has been enabled for online transactions and also request to enable a *Non 3D Checkout*. 
2. Wait 1 hour before making the payment again.

Alternatively, try making the payment with a different debit card or credit card (preferred). Note that online transactions via debit cards may not go through during the bank's maintenance hours between 12 am to 5 am.

Local banks have strict guidelines on debit cards, as it may decline subsequent transactions even though online transactions have been enabled previously.

For e-wallet:

Kindly check and ensure you have sufficient balance in your e-wallet via the Boost, Touch ‘n Go eWallet, or Grab app.