What if I am unable to lock/unlock my GoCar?

In the event where your GoCar is unable to lock/unlock it is probably due to weak / low internet connectivity. In this case, you can use your phone Bluetooth function to be able to access your GoCar.

IMPORTANT : If you are in an area with low to nil mobile reception, activate Airplane Mode

Step 1: Enable your bluetooth function on your phone. Please ensure your phone is NOT paired to any other existing devices.

Go to the settings page on your Android or iPhone

Step 2: Re-start the GoCar mobile app. 

Step 3: Go to the My Booking section, and open your active reservation under In Progress / Upcoming section.  Turn ON the Bluetooth SmartKey button

Step 3a: A Bluetooth Pairing notification will prompt (the GoCar is trying to pair with your device)  Please Pair/Allow.

Step 4:  Tap on Unlock button to unlock the car

You should now be able to access the GoCar. In case you're still unable to unlock / lock the car, please retry Step 1 - Step 4. 

Alternatively, you can contact us via [e-mail] or 1300 30 2633 for assistance.