GoCar FAQ

Joining GoCar

• What is GoCar?
• How do I sign up for GoCar?
• What do I need to be a GoCar member?
• My application is incomplete. What do I do next?
• Can I register using an international mobile number?
• How long does it take for my GoCar account to be approved?

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Booking a GoCar

• How do I book a GoCar?
• How much is it to book a GoCar?
• How do I cancel my booking?
• What happens if I need to reschedule my booking?
• How long can I book a GoCar for?
• What is included in the hourly rate?

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Using a GoCar

• How do I start my GoCar reservation?
• How do I end my GoCar reservation?
• Can I drive GoCar outside Malaysia?
• What happens if I’m running late?
• How do I extend my GoCar reservation?

Accidents, Breakdowns & Damages

• What is GoCar's emergency hotline?
• What if I get into an accident using GoCar?
• What if the GoCar has a flat battery?
• What if the GoCar breaks down during my trip?
• What if I find damage(s) on the GoCar?
• What are GoCar's insurance and excess?

Payments and Billings

• My payment failed / declined
• Is there a booking fee or security deposit upon reservation?
• How do I add or edit a payment method?
• Where can I get the tax invoice?
• How long do I need to wait for my refund?
• Why is there an RM1 charge in my bank statement?

General Information

• Late Returns, Fines and Other Fees
• My car is dirty. What do I do?
• Can I return the car at a different GoCar location?
• Can someone else drive the GoCar during my reservation?
• What if I've left something in the car?
• Who pays for petrol?

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Legal

• Terms & Conditions
• Privacy Policy (PDPA)