GoCar FAQ
Student Benefit
- What is GoCar Student Benefit?
- Who is eligible for the GoCar Student benefits?
- How do I register my student ID?
- How long will I get to enjoy the discounts under this program?
- Will the discounts be applicable to other GoCar services that are not listed?
- I already have an existing GoCar account, am I still allowed to register for the student benefit program?
Drive Now Pay Later
- Is Drive Now Pay Later only available with GrabPay?
- Is there a minimum spend?
- Is the payment gateway through GrabPay or iPay88?
- There is no Drive Now Pay Later option in my app?
- What are the benefits of Drive Now Pay Later?
- Is this only be applicable for Round Trip in the Sharing service?
Basic & Premium Flex Package
- What is Basic & Premium Flex Package?
- What is the cost of Premium Flex?
- How do I opt for Premium Flex Package?
- How do I reschedule my booking with the Premium Flex package?
- Do I need Premium Flex Package?
- How can I get a refund with the Premium Flex package?
Book longer for more savings GoCar Round Trips
- I am looking to book GoCar for a few days - few weeks. Is there any discounts available?
- What discount packages are available ?
- How do I get my discount?
- I’m not comfortable with the car that I’ve gotten. Can I swap my car during my booking?
- Is there a mileage limit when I book under this campaign?
- During this campaign can I extend my booking?
Safety Tips
Joining GoCar
- What is GoCar and how does it work?
- How do I sign up for GoCar?
- What do I need to be a GoCar member?
- Can I drive a GoCar if I am holding a Probationary Driving Licence?
- My application is incomplete. What do I do next?
- Do I need an international driving permit to drive a GoCar?
Booking a GoCar
Pricing
General Information
- Can I return the car at a different GoCar location?
- Can someone else drive the GoCar during my reservation?
- What if I’ve left something in the car?
- Who pays for petrol?
- What if I get a parking or speeding ticket?
- Can I smoke in the GoCar?
Using a GoCar
How Free Floating works
- How is Free Floating different from Round Trip bookings?
- How do I identify a Free Floating car in the app?
- How do I book a Free Floating car?
- How do I end my Free Floating Trip?
- How do I cancel my Free Floating trip?
- What are the rates for Free Floating?
Accidents, Breakdowns & Damages
COLLISION DAMAGE WAIVER (CDW)
Payments and Billings
General Information
- Late Returns, Fines and Other Fees
- Can I return the car to a different GoCar location?
- How Do I Screen Record on Mobile?
- My car is dirty. What do I do?
- Can someone else drive the GoCar during my reservation?
- What if I've left something in the car?