GoCar FAQ

Book longer for more savings GoCar Round Trips

• I am looking to book GoCar for a few days - few weeks. Is there any discounts available?
• What discount packages are available ?
• How do I get my discount?
• I’m not comfortable with the car that I’ve gotten. Can I swap my car during my booking?
• Is there a mileage limit when I book under this campaign?
• During this campaign can I extend my booking?

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MCO 2.0 FAQ & Safety Tips

• I have an existing booking during MCO 2.0. Can I reschedule my booking?
• I’m not sure about the next booking date - can I decide later on?
• How do I stay safe during this period?
• What can I do to help prevent the spread of COVID-19?
• What is GoCar doing to ensure my safety?

Joining GoCar

• What is GoCar and how does it work?
• How do I sign up for GoCar?
• What do I need to be a GoCar member?
• Can I drive a GoCar if I am holding a Probationary Driving Licence?
• My application is incomplete. What do I do next?
• Do I need an international driving permit to drive a GoCar?

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Booking a GoCar

• How do I book a Round Trip GoCar?
• How do I cancel my booking?
• Whose responsibility is it to provide the P-Licence car stickers?
• What cars can I book as a Probationary Driving Licence holder?

Pricing

• How can I view the current prices of a car?
• Why are the prices different when I book at another location?
• What is dynamic pricing?
• Will the prices change if I extend my booking?

Using a GoCar

• How do I start my GoCar reservation?
• How do I end my GoCar reservation?
• Can I drive GoCar outside Malaysia?
• What happens if I’m running late?
• How do I extend my GoCar reservation?

How One-Way Trip works

• How is One-Way Trip different from Round Trip bookings?
• How do I identify a One-Way Trip car in the app?
• How do I book a One-Way Trip car?
• How do I end my One-Way Trip?
• How do I cancel my One-Way Trip?
• What are the rates for One-Way Trip?

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Accidents, Breakdowns & Damages

• What is GoCar's emergency hotline?
• What if the GoCar has a flat battery?
• What if the GoCar breaks down during my trip?
• What if I find damage(s) on the GoCar?
• What are GoCar's insurance and excess?

COLLISION DAMAGE WAIVER (CDW)

• What is CDW?
• What are the CDW options and fees?
• What does CDW cover?
• How do I select CDW for my booking?
• Can I select another CDW option after my booking is confirmed?
• Updated Terms & Conditions for Collision Damage Waiver

Payments and Billings

• My payment failed / declined
• Is there a booking fee or security deposit upon reservation?
• How do I add or remove my card?
• Where can I get the tax invoice?
• Why is there an RM1 charge in my bank statement?

General Information

• Late Returns, Fines and Other Fees
• Can I return the car to a different GoCar location?
• My car is dirty. What do I do?
• Can someone else drive the GoCar during my reservation?
• What if I've left something in the car?
• Who pays for petrol?

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Legal

• GoCar Vehicle Rental T&C
• GoCar App Terms of Use
• Privacy Policy (PDPA)