While our daily and hourly rates do not include petrol, our mileage is unlimited.
Fuel Policy
1. Fuel Refill Requirement: When you rent a vehicle, please return it with the same fuel level as when you started your trip. Failure to do so will incur a penalty of RM20 per fuel bar.
2. Low Fuel Reimbursement: If the fuel is critically low (indicated by a blinking fuel icon), we offer reimbursement of up to RM20 in GoPocket Points to help cover your refuel costs.
3. Starting with Low Fuel: If you need to refuel at the beginning of your trip, please send us:
- A receipt of your fuel purchase. Please provide us with a valid receipt (pre-authorised receipts not accepted) or we will not be able to process your request for petrol reimbursement
- A photo showing the fuel gauge with the blinking fuel icon.
4. Special Cases: If you're unable to provide a photo of the blinking fuel icon, don't worry! We'll review your case and may offer some flexibility based on the situation.
Note : Please practice the habit of taking before and after pictures of your fuel meter for record purposes in the occasion that the previous GoCar member does not refuel the car after their booking.
Following these rules will help to keep our prices competitive and bring us one step closer to making car-sharing accessible to every Malaysian.
If you have any questions, please reach out to us at hello@gocar.my.
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