GoCar Subs FAQ
General
- What is GoCar Subs subscription?
- What is included in my GoCar Subs?
- Where is GoCar Subs available?
- What are the categories of models available?
- What happens if I get into an accident?
- Is there any fees required in the event of an accident?
GoCar Subs Subscription Service
Subscribing to GoCar Subs
- What are the documents that I have to provide for application?
- How long will the car I selected be reserved for me?
- What if the car I selected is not available?
- How much do I need to pay up-front to start my Subscription?
- When can I start driving my new car?
- Where can I have the car delivered / picked-up?
Managing Your Subscription
- Can I test drive the car?
- Can I swap vehicles in between my subscription plan?
- Can I terminate my Subscription early?
- How is the mileage cap calculated?
- Can I change my mileage package?
- Can I subscribe to more than one car at a time?
Servicing & Maintenance
- What is included in my GoCar Subs subscription?
- Am I responsible for properly maintaining my subscribed vehicle?
- How do I get maintenance done on my subscribed vehicle?
- Where can I have the car delivered / picked-up?
- Do I have to be present for the vehicle drop off or pick up?
- Do I get a replacement vehicle if my GoCar Subs vehicle is in the workshop?
Returning The Vehicle
Emergency & Customer Service
- Where are the TCEC’s Workshops or TCEC’s Approved Workshops located at?
- GoCar Subs Customer Support Hotline
- 24/7 Emergency Road Assistance Hotline
- What happens if I get into an accident?
- What does the insurance cover?
- Is there any charges in the event of an accident?