How do I cancel my booking?

All cancellation requests by customers under GoBusiness will be refunded in GoBusiness points and appear in GoPocket under the Business tab.

Refund & Reimbursement:

RM1 => 100 points

To use GoBusiness points for bookings:

100 points => RM1

Example: 6900 points will be deducted from your GoBusiness points for a booking worth RM69 (excluding SST).

Booking Cancellation:

To cancel your booking, drop our team an email at [e-mail] with the subject line "[URGENT] Booking Cancellation", along with your booking details including selected GoCar location, booking start date and time, and booking end date and time. 

Below is a breakdown on the timeframe to notify us of your cancellation and the number of points you'll receive.

Cancelled 48 hours before booking start time	Users will be refunded with points equivalent to the total booking fee + 6%(SST) Example: User paid RM99 + SST for booking and wants to cancel 48 hours before booking start time. User will be refunded with points equivalent to the value of RM99 + (SST) of RM99.
Cancelled 48 to 12 hours before booking start time	Points equivalent to 50% of total booking fee with 6% (SST). Example: User paid RM99 + SST for booking and wants to cancel 16 hours before booking start time. User will be refunded with points equivalent to the value of (50% of RM99) + SST of (50% x RM99).
Cancelled less than 12 hours before booking start time	Strictly no refund

Note:

1. Refunds are NOT applicable for any promotional booking (i.e. promo code, giveaway prize). For full details, please refer to our Terms & Conditions.
2. GoCar members who perform more than two cancellations in a row or have a track record of cancellations will be subjected to a penalty.
3.  Timeframe for GoPocket refunds is 1 working day.