When you arrive at your car for your reservation, do a quick check of the GoCar and report any damages found immediately through our app. Alternatively, you can drop us an email at firstname.lastname@example.org with the photos of the damage found. If no damage was reported but the next GoCar member finds any damage upon inspecting the car, you may be held responsible.
All GoCar members are responsible for:
- Tyre: Regardless of the cause of the flat or puncture, any GoCar member who drives with a flat tyre will be responsible for any resulting damage to the wheel or vehicle.
- Paint & Body: Dents more than 20 mm diameter, scratches more than 25 mm in length with paint surface penetration.
- Underbody: Any dents and deformations.
For full details, refer to Late Returns, Fines and Other Fees.