How do I start my GoCar reservation?

Important: 

• You can only begin your booking session 5 minutes before your reservation time starts.
• For GoCar locations that require a ticket upon entry and exit, do not take a ticket. Please use the season pass located on the sun visor of the driver's seat.

  
1. Launch the GoCar app and log in to your account. Tap the car icon on the top right of the screen to view your reservation.  

2. Tap on the “In Progress/Upcoming” category and you’ll find the car plate number of the car that you’ve booked.

3. To locate the car, tap on the location stated below the car plate number.

4. Tap on the address.

 

5. Click on “Navigate” and you will be guided via Waze/Google Maps/Grab to where our GoCars are located. For more details, our instructions are listed next to the “P” symbol. Once you have picked up a GoCar, click “x” to exit this page.

6. Once you’ve arrived at the GoCar location/Hub, click on the View button to start your trip.

7. Before driving the GoCar, please inspect the interior and exterior of the GoCar. Kindly report any damages found on the GoCar on the Report Damage page by uploading photos of the GoCar taken from the left and right side. 

8. Then, slide to the right to upload photos from taken from the front and back. Found more damages? You can also upload the rest below. Once all photos are taken, tap Submit Report.

9. To unlock the GoCar, click on the Tap to Unlock Car icon.

10. If you are driving a Nissan Almera, retrieve the car key by using the pin code provided to unlock the key box located in the glove compartment.

11. The Renault Captur is keyless and can be unlocked via the app.

12. Check on the fuel level and tap on the bars to set the current level. In cases where the GoCar wasn't refuelled, please take before and after photos of the fuel meter for record purposes. We will also reimburse you via GoPocket Points when you refuel the GoCar. Please note that each bar is worth RM10 based on our application. Kindly provide us with a valid receipt to process your reimbursement request.

13. Once that’s done, you can start your journey!